VartaDesk

Conversation OS + industry packs

WhatsApp, SMS, RCS and Email in one realtime inbox — people, pipelines, journeys and AI. An industry pack installs the objects, fields, roles and templates a school, dealership, clinic or agency already runs. Same OS. Records your team already names.

One inbox across WhatsApp, SMS, RCS and Email
Human takeover pauses automation on that thread
Journeys, campaigns, cases and an AI agent on the same OS
Packs for education, retail, automotive, clinics and more

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WhatsApp, SMS, RCS, Email

Industry packs on the same OS

10-day

Free Trial

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VartaDesk live inbox with WhatsApp, SMS, RCS and Email threads, assignment and human takeover

The core promise

One OS. Packs for how you already work.

People, pipelines, journeys and AI on the same desk. A pack installs the records a school, dealership, clinic or agency already names — without a second product.

Realtime inbox

WhatsApp, SMS, RCS and Email on one screen. Assign, tag, snooze, and reply without switching apps.

People, pipelines, journeys

The conversation is the record. Pipelines, journeys and campaigns sit on the same OS as the inbox.

Human takeover

One click pauses automation on that thread so a person can step in with the full history.

Workspace

Pipelines

A custom object such as a property listing

Objects a pack adds

One Platform, Every Capability

The Conversation OS, plus the pack

Inbox, people, pipelines, journeys, campaigns, cases and an AI agent — then a pack for the records your team already names.

Multi-Channel Messaging

WhatsApp, SMS, RCS & Email
Provider-agnostic layer
AiSensy · Twilio · Fast2SMS · SMTP
Add a vendor, not a rewrite

Conversations & Live Inbox

Threaded per-channel chats
One-click human takeover
Templates, media & notes
Assignment & unread counts

People, Pipelines & Objects

Named stages your team already runs
Custom fields on the record
Custom objects a pack installs
Kanban or list — same people

Bulk Campaigns

Multi-value audience filters
Exact reach preview
Send now or schedule
Per-recipient delivery tracking

Automation Engine

8 step types
Multi-step journeys
Durable delayed jobs
Human-takeover guardrails

Flow Studio

Visual drag-and-drop builder
~24 node types
Conditions & branching
Publish-gate validator

Email & Content Builder

Drag-and-drop blocks
Live preview
Tokens for name and product
Write once, reuse on every channel

AI Assistant

Answers in visitor language
Queries real tenant data
Captures leads & escalates
AI Rephrase for agents

Follow-ups & Scheduler

Day 1 / 3 / 7 + custom
Restart-safe scheduler
Keeps cold leads warm
Automatic nudges

Cases & SLA

Thread becomes a tracked case
Priority, status and owner
Business-hours first-response clocks
Breach sweep + CSAT on close

Analytics Dashboard

Delivery and read rates
Funnel through named stages
Team performance at a glance
Filterable and exportable

Platform Administration

Create / suspend tenants
Plans, quotas & billing
SMTP & payment gateways
Branding per tenant

Reach Leads on Their Channel

WhatsApp, SMS, RCS and Email behind one provider-agnostic layer — switch or add vendors without rewriting your workflows

Channel

SMS

Channel

RCS

Channel

AiSensy

Provider

Twilio

Provider

A VartaDesk conversation thread with human takeover on WhatsApp

Your Team Focuses on Closing, Not Copy-Pasting

Bots handle the repetitive first touches — greeting, sharing info, qualifying — around the clock and in the lead's own language. Agents step in only when a conversation is worth their time, with the full history and context already in front of them.

No lead waits for a reply, even after hours
Automations and follow-ups run without anyone watching
Every conversation, note and outcome is tracked in one place

Transparent Pricing

Choose Your Plan

10-day free trial • No credit card required to start • Upgrade anytime

Trial

$0/ 10 days

Try the core platform

100 contacts
Up to 2 users
WhatsApp + Chatbot
Automation engine
1 campaign / month
50 campaign recipients / mo
20 AI replies / month

Start Free

Premium

$40/ per month

For small teams getting started

5,000 contacts
Up to 5 users
WhatsApp + SMS + Chatbot
10 campaigns / month
5,000 recipients / month
500 automation runs / mo
500 AI replies / month
200 SMS / month

Start Free Trial

Best Value

Platinum

$75/ per month

Everything, unlimited, all channels

50,000 contacts
Up to 25 users
WhatsApp + SMS + RCS + Email
Unlimited campaigns
Unlimited automation runs
Unlimited AI replies
All channels enabled

Start Free Trial

Enterprise

Custom/ contact sales

Custom limits, SLAs & onboarding

Custom contact & usage limits
Dedicated onboarding
Custom integrations
White-label / branding
Priority support
Volume pricing

Request a briefing

All prices in USD. Channel availability and usage caps vary by plan.

Industry packs

Industry packs on the same OS

A pack installs the objects, fields, roles and templates that desk already runs. Same inbox. Records your team already names.

Education & coaching

Counsellors work students, not a generic lead list. Courses, batches and enrolments sit on the same thread the enquiry arrived on.

Admissions inbox
Counsellor takeover
Batch and fee follow-ups

Retail & e-commerce

Associates see the shopper, the hold and the pickup on one record. Restock and offer messages leave on the channel they already used.

One store inbox
Order and return threads
Campaigns on the same OS

Automotive

Showroom advisors keep stock, a test-drive slot and a service due date on the buyer. Confirmations stay on the same thread.

Lead to test-drive
Service booking threads
Roles the floor already uses

Professional services

Account managers run consulting, accounting or agency work from the inbox. Kickoff and waiting-on-you replies are templates.

Clients and retainers
Engagement pipeline + SLAs
Isolated tenants for agencies

Healthcare & clinics

Front-desk CRM for clinics — not an EMR. Confirmations, reminders and follow-ups sit on the patient; diagnoses do not.

Appointment threads
Front-desk takeover
Templates the clinic already sends

Hospitality & travel

Guest relations keep the stay and the experience on the guest. Booking confirm, pre-arrival and checkout thank-you go out on WhatsApp or email.

Stay and experience records
Enquiry to checked-out
Pre-arrival on the same thread

Fitness & wellness

Trainers see the member, the class and the renewal date. Trial invites and expiry nudges use the same thread.

Memberships and class bookings
Trial to renewed
No medical notes

Real estate

Brokers and developers keep the listing, the visit and the offer next to the buyer. Confirmations stay on the conversation.

Listings and site visits
Viewing to close
Offer updates on the thread

Financial services

For IFAs, insurance advisors and loan DSAs — not a core banking system. Document chase and meeting slots live on the client.

Applications and review meetings
Needs to issued
Income bands, never full account numbers

Secure & Built to Scale

Multi-tenant isolation enforced at the data layer, with an async-first architecture built for high-volume inboxes.

True Multi-Tenancy

Tenant scoping enforced at the data layer

RBAC

Super Admin / Admin / Agent roles

Encrypted Keys

AES-256-GCM for tenant API keys

Audit Log

Every privileged action recorded

Frequently Asked Questions

Which channels does VartaDesk support?

WhatsApp, SMS, RCS and Email — one realtime inbox behind a provider-agnostic messaging layer. Today it integrates with AiSensy, Twilio and Fast2SMS, and adding a new vendor means registering an adapter, not rewriting the app.

What is an industry pack?

An industry pack installs the objects, fields, pipelines, roles and templates a school, dealership, clinic, agency or similar desk already runs — education, retail, automotive, professional services, healthcare, hospitality, fitness, real estate and financial services. Same Conversation OS. Records your team already names.

How does the bot-to-human handoff work?

Every conversation starts in BOT mode. With one click an agent takes over, which cleanly pauses automation for that lead so the bot will not message over the human. Agents can reply with text, templates or media, add internal notes, and reassign.

Can I build automations without writing code?

Yes. The Automation Engine offers multi-step journeys with eight step types (send template, media, text, wait, assign, set status, add tag, condition/branch). Flow Studio is the visual canvas on top of that — a versioned journey engine with about 24 node types, branching, and a clean handoff when a person should take over.

What are cases and SLAs?

Any WhatsApp, SMS, RCS or Email thread can become a tracked case with a priority, status and owner. First-response and resolution targets run against your business-hours calendar, pause while you wait on the customer, and a background sweep flags breaches. Internal notes stay internal; closing a case can fire a CSAT follow-up.

Can we model records our industry already names?

Yes. Custom fields, named pipelines and custom objects (a Course, a Vehicle, a Property listing) sit on the same Conversation OS. An industry pack installs those objects, fields, roles and templates — it does not fork the product.

Is there a free trial?

Yes — a 10-day Trial plan with the core platform (WhatsApp, chatbot and automation), 100 contacts and up to 2 users. No credit card required to start. Premium is $40/month. Platinum is $75/month.

Can one account manage multiple businesses?

Yes. VartaDesk is multi-tenant — each business runs as an isolated tenant with its own users, roles, branding, plan and messaging configuration, all managed from a central platform-admin console.

Does the AI assistant understand different languages?

The AI assistant answers in the visitor’s language, can query real tenant data, captures leads, and escalates to a human when needed. It also powers AI Rephrase for agents.

How is VartaDesk different from HubSpot or Zoho?

HubSpot is strongest as an inbound marketing engine. Zoho is strongest as a suite for the back office. VartaDesk is the shared inbox when the work is the WhatsApp (or SMS/RCS) thread. Keep the suite when it wins; put conversations on VartaDesk when the thread is the record.

Start on the desk

Ten days on your own numbers.

Connect WhatsApp, SMS, RCS, or email. No credit card. If the job is a briefing instead of a trial, ask for one.

Start a 10-day trial Request a briefing

Compare

HubSpot or Zoho already in the building?

Keep them when they win. Use VartaDesk when the work is the WhatsApp thread. Two honest write-ups, not a smear.

Compare

HubSpot vs VartaDesk

When Marketing Hub is the right engine — and when a live WhatsApp inbox is the actual job.

Compare

Zoho vs VartaDesk

When to keep Zoho One as the back office and put conversations on a desk built for them.

Enterprise & Custom Plans

Need a Custom Setup?

Brief us on enterprise limits, custom integrations, white-label deployments, or reseller / agency plans.

Sales Inquiries

+91-8105237629

Email Support

info@sevendmobility.com

Business Hours

Mon-Fri: 9AM - 6PM IST

Request a VartaDesk Demo

Fill out the form and we'll get back to you within 24 hours.

Proof

Proof we will put on the page

We name a customer only with permission. Spark Digital Media is named. The other two stories are real engagements; the companies stay unnamed here.

“Switching from a shared phone to VartaDesk didn't just organise our chats — it made every conversation feel like someone was actually paying attention.”
Priya Nair — Client Servicing Head, Spark Digital Media Pvt. Ltd. · Read the story

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