E-Commerce
Challenge
Online retailer received 5,000+ daily "Where's my order?" queries overwhelming support team.
What we do
WhatsApp bot with order tracking integration, return initiation, and product recommendations.
Result
75% of queries automated, CSAT improved from 3.2 to 4.6, support team reduced by 40%.
Banking & Finance
Challenge
Bank needed 24/7 support for balance inquiries, transaction disputes, and card services.
What we do
Secure chatbot with biometric auth, account integration, and smart fraud detection alerts.
Result
2M monthly conversations automated, branch call volume down 50%, NPS increased by 15 points.
Healthcare
Challenge
Hospital overwhelmed with appointment scheduling calls and basic health queries.
What we do
Multilingual bot for appointment booking, symptom checking, and prescription refill requests.
Result
60% of appointments booked via bot, call center load reduced by 45%, patient satisfaction up.
HR & Internal
Challenge
HR team drowning in repetitive questions about policies, leave balance, and benefits.
What we do
Internal employee bot on Slack with HR system integration and policy knowledge base.
Result
HR ticket volume down 65%, employees get instant answers, HR focuses on strategic work.